Privacy Policy

1. Information We Collect

We collect only the information needed to schedule and deliver grooming services, including:

• Your name and phone number
• Your pet’s name, breed, age, and grooming notes
• Appointment details (service, date, time)
• Optional vaccine and health notes you choose to share

2. How We Use Your Information

We use the information you provide to:

• Schedule, confirm, reschedule, and complete grooming appointments
• Send appointment reminders and ready-for-pickup notifications via SMS
• Communicate with you about your pet’s visit
• Maintain records for safety and service quality

3. SMS Messaging

By providing your phone number and checking the consent box when booking, you agree to receive appointment-related text messages from Unicorn Pet Grooming. Message frequency varies based on your appointments. Message & data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for help, or call us at (949) 508-9155.

We do not share SMS opt-in data or phone numbers with third parties or affiliates for marketing purposes. Phone numbers collected for SMS are used solely to send appointment-related messages.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We share information only with service providers that help us operate the business, such as:

• Our SMS delivery provider (Twilio) — to send appointment text messages
• Our database provider (Supabase) — to securely store your appointment records
• Our hosting provider (Vercel) — to operate the booking website

These providers are contractually required to protect your information and use it only to provide services to us.

5. Data Security

We use industry-standard safeguards to protect your information. Data is transmitted over encrypted connections (HTTPS) and stored in secure databases with restricted access.

6. Data Retention

We retain customer and appointment information for as long as needed to provide services and comply with our legal obligations. You may request deletion of your records at any time by contacting us.

7. Your Rights

You have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS messages at any time by replying STOP

8. Children’s Privacy

Our services are intended for adult pet owners. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes.

10. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

• Unicorn Pet Grooming Salon
• Phone: (949) 508-9155